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    WARRANTY & FAULTS.

    Last updated: 23 July 2026

    12-MONTH WORKMANSHIP GUARANTEE

    Every fitting job we carry out is covered by a 12-month workmanship guarantee, running from the date the work is completed. It covers the quality of the installation itself: the way the ply lining, racking, roof system, security equipment or accessory was fitted to your vehicle. If the work we did is at fault, we put it right.

    MANUFACTURER PRODUCTS

    The products we fit are made by their manufacturers, and they carry their own manufacturer warranties. That includes Rhino Products, Würth, Town & Country and similar suppliers. The terms, length and cover of those warranties are set by the manufacturer.

    Where a fault sits with the product rather than with our fitting, we will help you administer the claim with the manufacturer. We are an approved fitting centre for Rhino Products and Würth vehicle equipment, so come to us first and we will point you the right way.

    HOW TO REPORT A FAULT

    Tell us as early as you can, and confirm it to us in writing so the claim is on record. Call us first if that is easier:

    • Phone: 01924 265999
    • Email: sales@unique-ltd.co.uk

    Please give us your vehicle registration and the date of the work, along with a short description of what is wrong. That lets us find the job on our records.

    WHAT HAPPENS NEXT

    We arrange an inspection. That is either at our Ossett workshop or, where it suits you better, by one of our approved fitters. Once the fault has been inspected, we repair or replace the affected work or part.

    WHAT IS NOT COVERED

    The guarantee does not cover:

    • Accident damage
    • Misuse of the vehicle or of the equipment we have fitted
    • Fair wear and tear
    • Modifications or alterations made by anyone else after we fitted the work

    If an inspection shows the fault falls into one of those categories, we will tell you what we have found and what your options are.

    CONTACT US

    If you have a question about the guarantee or about a fault, please get in touch:

    • Email: sales@unique-ltd.co.uk
    • Phone: 01924 265999
    • Address: Unit 17, Sandbeds Trading Estate, Dewsbury Road, Ossett, West Yorkshire, WF5 9ND